Refund Policy
Last updated
This Refund Policy covers books ordered from the Sam Elliott online store. We want you to be glad you bought the book, and we will put it right if something goes wrong with your order.
Printed Books
Our hardcover and paperback books are printed to order: your copy is made after you buy it. For that reason we cannot accept returns or exchanges, or give refunds, because you changed your mind or ordered by mistake.
Damaged, Misprinted or Wrong Books
If your book arrives damaged, has a printing or binding fault, or is not the book you ordered, tell us within 30 days of receiving it and we will replace it at no cost to you. If a replacement is not possible, or you would rather not have one, we will refund what you paid for that book.
To help us put it right quickly, please send:
- Your name and order number
- A photo that shows the problem
- Whether you would like a replacement or a refund
You do not need to send the book back unless we ask you to.
Ebooks
An ebook is delivered as a digital file and cannot be returned, so ebook purchases are not refundable once the file has been delivered.
If your file is faulty or you cannot open it, contact us and we will help you or send it again. If we cannot fix the problem, we will refund what you paid for it.
Changing or Cancelling an Order
Printing starts soon after an order is placed, so we cannot promise to change or cancel an order once it has gone through. If you have made a mistake, contact us straight away and we will do what we can.
Orders That Do Not Arrive
If your order has not arrived when you expected it, contact us with your order number and we will look into it.
How Refunds Are Paid
Refunds are made to the payment method you used for the order. How long the money takes to reach you depends on your bank or card provider.
Books Bought Elsewhere
If you bought a book from Amazon or another retailer, your purchase is covered by that retailer’s returns policy. Please contact them about a return or refund.
Your Legal Rights
Nothing in this policy takes away any rights you have under the law.
Contact Us
To report a problem with an order, or if you have any questions about this Refund Policy, please contact us, call or text 504-616-3111 or email info@authorsamelliott.com.